The influence of PRINCE2 standard on customer satisfaction in information technology outsourcing: an investigation of a mediated moderation model

Volume: 33, Issue: 6, Pages: 1419 - 1442
Published: Jun 2, 2020
Abstract
Purpose The purpose of this paper is to explore the influence of PRINCE2 (PRoject IN Controlled Environments 2) standard on customer satisfaction jointly with vendor relationship management capability in the information technology outsourcing (ITO) context. This paper further tries to explore the above underlying mechanism by studying the mediating effect of deliverable quality. Design/methodology/approach This paper develops a mediated...
Paper Details
Title
The influence of PRINCE2 standard on customer satisfaction in information technology outsourcing: an investigation of a mediated moderation model
Published Date
Jun 2, 2020
Volume
33
Issue
6
Pages
1419 - 1442
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