High performance work systems in the tourism and hospitality industry: a critical review

Volume: 32, Issue: 7, Pages: 2365 - 2395
Published: May 18, 2020
Abstract
Purpose This study aims to provide an up-to-date theoretically based qualitative review regarding the “high-performance work systems” (HPWS) approach in the area of the tourism and hospitality management. The aim is to classify the so-far studies between those that examine the general “black-box” issue and those that investigate the actual process of the “black-box.” Finally, this study identifies the “gaps” in the literature and provides...
Paper Details
Title
High performance work systems in the tourism and hospitality industry: a critical review
Published Date
May 18, 2020
Volume
32
Issue
7
Pages
2365 - 2395
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