Conversational receptiveness: Improving engagement with opposing views

Volume: 160, Pages: 131 - 148
Published: Sep 1, 2020
Abstract
We examine “conversational receptiveness” – the use of language to communicate one’s willingness to thoughtfully engage with opposing views. We develop an interpretable machine-learning algorithm to identify the linguistic profile of receptiveness (Studies 1A-B). We then show that in contentious policy discussions, government executives who were rated as more receptive - according to our algorithm and their partners, but not their own...
Paper Details
Title
Conversational receptiveness: Improving engagement with opposing views
Published Date
Sep 1, 2020
Volume
160
Pages
131 - 148
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