Resourcing Under Tensions: How frontline employees create resources to balance paradoxical tensions
Abstract
Managing resources and tensions at the front line is crucial for organizational success. To advance our understanding of how frontline employees turn assets into useful resources under tensions, we draw on research on resourcing and practices of responding to paradoxical tensions. Our ethnographic study of employees in a multinational retail fashion company finds three resourcing practices – situational reframing, organizational preframing and...
Paper Details
Title
Resourcing Under Tensions: How frontline employees create resources to balance paradoxical tensions
Published Date
May 24, 2020
Journal
Volume
42
Issue
8
Pages
1291 - 1317
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