The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe
Abstract
The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size of 200 was surveyed over a period of one month. The findings indicated that BPO has got statistical significance on all the hypothesised variables. Based...
Paper Details
Title
The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe
Published Date
Jan 1, 2020
Journal
Volume
7
Issue
1
Pages
1741314 - 1741314
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History