Exploring the Online Doctor-Patient Interaction on Patient Satisfaction Based on Text Mining and Empirical Analysis
Volume: 57, Issue: 5, Pages: 102253 - 102253
Published: Sep 1, 2020
Abstract
In the online health community, the doctor-patient interaction is one of the most important functional modules. A large volume of unstructured text data has been generated in the doctor-patient interaction process. This development is worth exploring. In this paper, we mainly explore the influences of online doctor-patient interaction content on patient satisfaction. We collected the online doctor-patient interaction text data from a big online...
Paper Details
Title
Exploring the Online Doctor-Patient Interaction on Patient Satisfaction Based on Text Mining and Empirical Analysis
Published Date
Sep 1, 2020
Volume
57
Issue
5
Pages
102253 - 102253
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