Discomfort and organizational change as a part of becoming a world-class university

Purpose This study examined organizational change in universities as it relates to discomfort among the organization's members. Design/methodology/approach Using the critical incident technique (CIT), data was collected from the informants in an Indonesian public university that had been mandated by the government to enter the top 500 world university ranking. This would make it a “World-Class” university. Findings The findings describe the...