Checking in with Your Document Delivery User Base: Creating, Implementing, and Learning from Client Satisfaction Surveys
Abstract
In 2017, Document Delivery Services (DDS) at Memorial Sloan Kettering Cancer Center Medical Library launched a customer satisfaction survey. The last time a survey of this nature was implemented was in 2009, before switching to ILLiad for the management of resource sharing requests. Due to the changing nature of content accessibility and online research methods, the DDS team felt that the time was right to survey their users again to seek...
Paper Details
Title
Checking in with Your Document Delivery User Base: Creating, Implementing, and Learning from Client Satisfaction Surveys
Published Date
Apr 2, 2020
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