Social exchange approach, job satisfaction, and turnover intention in the airline industry

This paper investigates the effects of social exchange relationships on job satisfaction and turnover intention in the airline industry. To this end, two constructs of social exchange relationships perceived by flight attendants in South Korea are identified: leader-member exchange (LMX) and team-member exchange (TMX). The results of this study indicate that LMX and TMX positively affected job satisfaction, which reduced turnover intention. LMX...