Assessing patient safety in a pediatric telemedicine setting: a multi-methods study

Background Telemedicine and telephone-triage may compromise patient safety, particularly if urgency is underestimated. We aimed to explore the level of safety of a pediatric telemedicine service, with particular reference to the appropriateness of the medical diagnoses made by the online physicians and the reasonableness of their decisions. Methods This retrospective multi-method study investigated the decision-making process of physicians in a...