“You have to argue the right way”: user involvement in the service delivery process for assistive activity technology

Purpose This article critically examines user-involvement in the service delivery process for assistive activity technology.Methodology Data were collected in semi-structured interviews with 44 end users of assistive activity technology and in focus group interviews with 11 professionals at Norway’s Assistive Technology Centre. Data was analysed according to a stepwise deductive–inductive approach.Findings Flawed organisational principles like...