Why do emotional labor strategies differentially predict exhaustion? Comparing psychological effort, authenticity, and relational mechanisms.

Volume: 25, Issue: 3, Pages: 214 - 226
Published: Jun 1, 2020
Abstract
Surface acting has repeatedly been found to harm employee well-being, but weak or inconsistent findings have been reported for deep acting. A theoretical explanation put forth by researchers to explain this is that opponent processes may be involved in deep acting. Accordingly, there are countering processes in place for deep acting, effectively yielding a weak or null relationship with indicators of strain or well-being. Although often cited,...
Paper Details
Title
Why do emotional labor strategies differentially predict exhaustion? Comparing psychological effort, authenticity, and relational mechanisms.
Published Date
Jun 1, 2020
Volume
25
Issue
3
Pages
214 - 226
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