Why do people call crisis helplines? Identifying taxonomies of presenting reasons and discovering associations between these reasons
Abstract
The objective of this study is to identify the most common reasons for contacting a crisis helpline through analysing a large call log data set. Two taxonomies were identified within the call log data from a Northern Ireland telephone crisis helpline (Lifeline), categorising the cited reason for each call. One taxonomy categorised the reasons at a fine granular level; the other taxonomy used the relatively coarser International Classification of...
Paper Details
Title
Why do people call crisis helplines? Identifying taxonomies of presenting reasons and discovering associations between these reasons
Published Date
Apr 18, 2020
Journal
Volume
26
Issue
4
Pages
2597 - 2613
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