Leaving the Shadow: A Configurational Approach to Explain Post-identification Outcomes of Shadow IT Systems

With the advent of end-user and cloud computing, business users can implement information systems for work practices on their own – either from scratch or as extensions to existing systems. The resulting information systems, however, often remain hidden from managers and official IT units, and are therefore called “shadow IT systems”. When a shadow IT system is identified, the organization has to decide on the future of this system. The study...