Exploiting business networks in the age of social media: the use and integration of social media analytics in B2B marketing

Purpose Based on an organizational capability perspective, this paper aims to propose a development model for social media analytics (SMA) capability that can be applied to business-to-business (B2B) marketing, with the aim of facilitating the use and integration of SMA in B2B marketing and maximizing the benefits of business networks in the age of social media. Design/methodology/approach This is a critical interpretive synthesis of SMA...