Day-level job crafting and service-oriented task performance

Purpose This study examines whether job crafting is related to service-oriented task performance (i.e. performance aimed at providing high-quality services) through meaningful work and work engagement. Design/methodology/approach Data were collected from 156 employees of a Dutch unemployment agency (4 days, 531 observations). Multilevel SEM was used to analyze the data. Findings Results showed that job crafting was related to service-oriented...