From Vicious to Virtuous Paradox Dynamics: The Social-symbolic Work of Supporting Actors

The dynamics of paradox can be vicious and virtuous. Facing competing yet interrelated demands, organizational actors may find themselves paralyzed by tensions, embroiled in a vicious cycle, or energized by and thriving amid the friction in a virtuous cycle. While studies offer insights into each type, little is known about how actors move from one to the other. Through an action research study at a multinational company, we investigate shifting...