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The Everyday Drama of Coproduction in Community Mental Health Services: Analyzing Welfare Workers' Performance as the “Undercover Agent”

Published on Feb 3, 2020in Symbolic Interaction
· DOI :10.1002/SYMB.478
Abstract
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2 Citations
2007
1 Author (Robert Bland)
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References64
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#1Tomi J. Kallio (UTU: University of Turku)H-Index: 9
#2Terhi Tevameri (UTU: University of Turku)H-Index: 1
Last. Mervi Vähätalo (UTU: University of Turku)H-Index: 2
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In this study, we analysed stakeholders’ organizational role expectations for nurses. We defined organizational role expectations as a set of informal expectations in behavioural patterns and formal expectations in work tasks related to a certain position in the organization. A qualitative study was conducted, and content analysis was applied to 150 articles published in a Finnish nursing trade journal. We identified five general organizational role expectations of patients and their relatives, ...
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#1Tiffany Taylor (KSU: Kent State University)H-Index: 8
#2Brianna Turgeon (KSU: Kent State University)H-Index: 4
Last. Christi L. Gross (KSU: Kent State University)H-Index: 3
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Using data drawn from telephone interviews with Ohio Works First program managers (N = 69), we examine managers' moral identity work. This work included using militarized rhetoric to evoke moral identities as honorable workers. It also involved signifying helper/helpful moral identities by defining what it means to be helpful, legitimating their helper identity through connections to caseworkers, and affirming their identity through telling success stories. Additionally, managers implicitly othe...
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Co-production is not a new concept but it is one with renewed prominence and reach in contemporary policy discourse. It refers to joint working between people or groups who have traditionally been separated into categories of user and producer. The article focuses on the coproduction of public services, offering theory-based and knowledge-based routes to evidencing co-production. It cites a range of ‘good enough’ methodologies which community organisations and small-scale service providers exper...
22 CitationsSource
#1Anders Næss (HiOA: Oslo and Akershus University College of Applied Sciences)H-Index: 3
#2Eivind Grip Fjær (University of Oslo)H-Index: 7
Last. Mia Vabø (HiOA: Oslo and Akershus University College of Applied Sciences)H-Index: 10
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In this paper, based on ethnographic data from five nursing homes, we introduce the concept of assisted self-presentation as an analytical tool for exploring how different care practices affect nursing home residents' dignity and sense of self. Practices of assisted self-presentation are geared at recognizing and preserving the individuality and autonomy of residents in situations where it may otherwise come under threat or be misrecognized. Sufficient or appropriate forms of attentiveness to re...
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#1Jaber F. GubriumH-Index: 42
Last. Per Koren SolvangH-Index: 9
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Purpose – The purpose of this paper is to contextualize the concepts of “service co-production” and “value co-creation” to health care services, challenging the traditional bio-medical model which focusses on illness treatment and neglects the role played by patients in the provision of care. Design/methodology/approach – For this purpose, the author conducted a systematic review, which paved the way for the identification of the concept of “health care co-production” and allowed to discuss its ...
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Purpose – The purpose of this paper is to report on how public service professionals cope with co-production as a way to produce and develop public services. Design/methodology/approach – The paper draws on the literature of co-production and collaborative public service innovation. The research approach was an explorative case study, presenting a pilot neighbourhood co-production project. Findings – Conflicting approaches to co-production with various implications are used simultaneously, causi...
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#1Julie TilsenH-Index: 1
#2Sheila McNamee (UNH: University of New Hampshire)H-Index: 15
This article explores the challenges presented by the mandate for evidence-based practice for family therapists who identify with the philosophical stance of social construction. The history of psychotherapy outcome research is reviewed, as are current findings that provide empirical evidence for an engaged, dialogic practice. The authors suggest that the binary between empiricism and social construction may be unhinged by understanding empiricism as a particular discursive frame (i.e., a partic...
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The transition to becoming ‘incapacitated’ and receiving sickness benefits represents a significant shift in an individual's narrative. Drawing on in-depth interviews with 25 long-term sickness benefits recipients in North-East England, this article focuses upon how individuals perceived and managed becoming ‘incapacitated’, particularly in relation to stigma and identity. The findings show that participants negotiated changes to their identity in varying ways – constructing new dimensions of se...
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Professionals who provide drug treatment to young people seek to approach clients as agents of change, i.e., highlight clients' agency and ownership of treatment plans. On the basis of ethnographic data from two treatment institutions in Denmark, this article investigates how everyday interaction organizes clients' experiences in ways that alternately support and contradict this professional ambition. Notably, findings indicate that talk and material arrangements “backstage” make professionals, ...
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