Performance‐based service‐level agreement in cloud computing to optimise penalties and revenue
Abstract
Cost, performance, and penalties are the key factors to revenue generation and customer satisfaction. They have a complex correlation, that gets more complicated when missing a proper framework that unambiguously defines these factors. Service-level agreement (SLA) is the initial document discussing selected parameters as a precondition to business initialisation. The clear definition and application of the SLA is of paramount importance as for...
Paper Details
Title
Performance‐based service‐level agreement in cloud computing to optimise penalties and revenue
Published Date
Apr 1, 2020
Journal
Volume
14
Issue
7
Pages
1102 - 1112
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