Bridging formal barriers in digital work environments – Investigating technology-enabled interactions across organizational hierarchies

Formal hierarchies are vital for organizations. However, in the workplace they can also act as invisible barriers for the interaction between individuals from different hierarchical levels, thus impeding the exchange of information and knowledge. This effect is particularly assumed to be true for country cultures with high power distance characteristics. Based on a Skype for Business dataset with over 22,000 users and over 8 million...