An Exploration of Telephone and E-Mail Communications for Design-Related Construction Problems

The architecture, engineering, and construction (AEC) industry is a fragmented one that relies on the collaboration of diverse stakeholders for the success of a project. Many times, stakeholders involved in the process are scattered in physical locations distant from the jobsite, making communication through media such as telephone and e-mail necessary, instead of face-to-face communication. Specific features of these communication media often...