A transformative perspective of financial services for the unbanked
Abstract
Purpose This paper aims to examine the factors that affect financial services design of and their effect on the improvement of the unbanked customer well-being. Design/methodology/approach The authors use a path analysis to examine customer well-being integration in the activities of service organizations. The theoretical estimation model was conducted using a structural equation model with maximum likelihood estimation. To build a more robust...
Paper Details
Title
A transformative perspective of financial services for the unbanked
Published Date
Dec 20, 2019
Volume
34
Issue
2
Pages
193 - 205
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