Service profit chain and throughput orientation: a manager-employee-customer triad perspective in services

Volume: 58, Issue: 17, Pages: 5196 - 5217
Published: Jan 5, 2020
Abstract
Building on the Theory of Constraints (TOC) in the service context and drawing on internal and external service profit chain literature, we explore the role of throughput orientation at the...
Paper Details
Title
Service profit chain and throughput orientation: a manager-employee-customer triad perspective in services
Published Date
Jan 5, 2020
Volume
58
Issue
17
Pages
5196 - 5217
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