Dispositional empathy, emotional display authenticity, and employee outcomes.
Abstract
With the rise of jobs in the health care sector, research on emotional labor has become of increasing importance. In this study, we follow calls for scholars to include authentic emotional displays alongside the more traditionally examined emotional labor strategies (surface and deep acting) when examining the effects of employees' emotional performance at work. We theorize that dispositional empathy is an individual difference variable that...
Paper Details
Title
Dispositional empathy, emotional display authenticity, and employee outcomes.
Published Date
Sep 1, 2020
Volume
105
Issue
9
Pages
1036 - 1046
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