Bridging the gap: Workflow analysis evaluating “work-as-imagined” versus “work-as-done” for cardiac risk calculation

In a complex, dynamic system such as healthcare delivery, there is often a “gap” between work as imagined (how clinical workflow ideally occurs) and work as done (how clinical workflow occurs in real-time). Therefore, it is critical when implementing new health information technology to work within the constraints of hospital-specific workflow to understand the reality of work, rather than relying solely on how it is reported. The present...