Managing emotion in probation practice: Display rules, values and the performance of emotional labour

This article uses the concept of emotional labour to explore how probation practitioners, conform to, and negotiate the display rules and values underpinning their work with clients. We consider the sources of emotional labour, focussing on the values of probation practice and how these are manifested through occupational, organisational and societal display rules. We then analyse a further layer of display rules; integrating, neutral and...