Learning from Workaround Practices: the Challenge of Enterprise System Implementations in Multinational Corporations
Abstract
Based on a four‐year longitudinal case study of a French multinational corporation (MNC) this research explains how a global enterprise system, initially designed to provide greater control by headquarters across its MNC sites, led to the emergence of unexpected practices – known as workarounds – in its Chinese subsidiaries. Drawing on concepts from activity theory our findings provide greater theoretical understanding of workarounds in three...
Paper Details
Title
Learning from Workaround Practices: the Challenge of Enterprise System Implementations in Multinational Corporations
Published Date
Nov 19, 2019
Journal
Volume
30
Issue
4
Pages
639 - 663
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Notes
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