Behind the interface: Human moderation for deliberative engagement in an eRulemaking discussion

RegulationRoom was an online discussion platform designed to help stakeholders historically missing from the conventional rulemaking processes, such as ordinary citizens and small businesses, engage in thoughtful and informed discussion about a proposed rule. To achieve the goal, RegulationRoom adopted a neutrally engaged and expertise-based facilatative moderation system. The RegulationRoom modertor helped commenters better understand the...