Original paper
The impact of communication style on psychological comfort and trust in audit services
Abstract
Purpose This study aims to examine the extent to which clients’ perceptions of a financial auditor’s communication style affect their psychological comfort and trust when considering whether to retain the incumbent firm for future financial audits. Design/methodology/approach A multistage method was used comprising integrated results from a literature review and findings from five in-depth interviews with chief financial officers of listed...
Paper Details
Title
The impact of communication style on psychological comfort and trust in audit services
Published Date
Nov 4, 2019
Journal
Volume
32
Issue
4
Pages
642 - 661
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Notes
History