An intergenerational investigation of air passengers’ emotions during tarmac delay

Flight delay and its various forms have attracted the attention of scholars, media and airline regulators. Besides understanding the financial and productivity impact of such delays to the airline industry, the need to examine the emotional aspect of the affected airline passengers cannot be overlooked. Hence, the major intent of this qualitative study is to describe the emotions elicited by tarmac delays among a select group of air passengers...