Do emotional labour strategies influence emotional exhaustion and professional identity or vice versa? Evidence from new nurses

Aims The aim was to examine the reciprocal relationships of emotional labour strategies with emotional exhaustion and professional identity. Design This study adopted a four‐wave cross‐lagged panel design. Methods Survey data were collected in 2018 from a sample of 171 newly hired nurses from 58 hospitals in 11 provinces of China. Nurses’ emotional labour (i.e., deep acting and surface acting), emotional exhaustion and professional identity were...