Unveiling the key features of a positive service experience at hostels

Volume: 31, Issue: 11, Pages: 4276 - 4292
Published: Oct 28, 2019
Abstract
This paper aims to unveil the factors that contribute to a positive hostel experience by electing key features and describing their nature from a customer perspective.,The study uses an exploratory, empirical approach, applying netnography to collect information about guests’ experiences from the five selected top-rated hostels in Europe and Latin America. A content analysis of 500 positive reviews was conducted exploring the critical features...
Paper Details
Title
Unveiling the key features of a positive service experience at hostels
Published Date
Oct 28, 2019
Volume
31
Issue
11
Pages
4276 - 4292
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