How Nonprofits Can Recover from Crisis Events? The Trust Recovery from the Perspective of Causal Attributions

Volume: 31, Issue: 1, Pages: 71 - 93
Published: Oct 17, 2019
Abstract
While trust is a valuable relational asset for nonprofits, it is fragile and once broken can cause a great deal of damage to the organization. Therefore, once it is lost after a crisis event, valid strategies are needed to rapidly repair the trust. Although trust repair mechanisms have been widely studied, little is known about the way trust changes over time and the methods needed to repair trust and even less is known about trust in nonprofit...
Paper Details
Title
How Nonprofits Can Recover from Crisis Events? The Trust Recovery from the Perspective of Causal Attributions
Published Date
Oct 17, 2019
Journal
Volume
31
Issue
1
Pages
71 - 93
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