Self-efficacy and anxiety as determinants of older adults’ use of Internet Banking Services

Volume: 19, Issue: 4, Pages: 825 - 840
Published: Oct 16, 2019
Abstract
The second-level digital divide presents differences in people’s capabilities of using information and communication technologies, especially in older adults. This paper focuses on exploring self-efficacy and anxiety in this group concerning the use of a specific e-service, Internet banking service. Considering the triadic relation proposed in social cognitive theory, we include in the model of IBS use by older adults personal characteristics,...
Paper Details
Title
Self-efficacy and anxiety as determinants of older adults’ use of Internet Banking Services
Published Date
Oct 16, 2019
Volume
19
Issue
4
Pages
825 - 840
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