Designing the microstructure of routines
Abstract
Coordinating organizational routines is a strategic challenge in contexts ranging from healthcare to software development. Yet, we have few theories of the design of routines. This paper compares field data on routines at two Korean restaurants to theorize their design. We identified a core coordination challenge as the need for concurrency—the simultaneous coordination of diverse activities of indeterminate order. The restaurants enabled...
Paper Details
Title
Designing the microstructure of routines
Published Date
Oct 9, 2019
Volume
8
Issue
1
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