Workplace mistreatment and emotional labor: A latent profile analysis

By adopting a person-centered approach, this research explored emotional labor latent profiles based on employees’ levels of surface acting and deep acting. Further, this study examined the role of workplace mistreatment from different sources (customer incivility, coworker incivility, abusive supervision, and organizational dehumanization) in the prediction of profile membership and the associations between these profiles and several outcomes...