Employee Ideation on Internal Social Media: Addressing Uncertainty through Dialogue Strategies

This article examines employee ideation on internal social media, and how employees through dialogue strategies address uncertainty, a condition assumed inherent in ideation. The study explored online employee communication and interaction during 60 ideation sessions, including 2,420 suggested ideas, 6,558 comments, and 3,017 likes since the implementation in 2011 in a large, knowledge-intensive Danish organization. One ideation session counting...