A probabilistic patient scheduling model for reducing the number of no-shows

No-shows in medical centres cause under-utilisation of resources and increase waiting times in specialty health care services. Although this problem has been addressed in literature, behavioural issues associated with the patient's socio-demographic characteristics and diagnosis have not been widely studied. In this article, we propose a model that includes such behavioural issues in order to reduce impact of no-shows in medical services. The...