Match!

The relationship between perceived organisational support, organisational commitment and turnover intention among employees in a selected organisation in the aviation industry

Published on Sep 5, 2019in Sa Journal of Human Resource Management
· DOI :10.4102/sajhrm.v17i0.1123
Maahierah Satardien (UWC: University of the Western Cape), Rukhsana Jano1
Estimated H-index: 1
(UWC: University of the Western Cape),
Bright Mahembe6
Estimated H-index: 6
(UWC: University of the Western Cape)
Abstract
Orientation: Turnover intention, a precursor of employee turnover, comprises some of the challenges experienced by the 21st-century organisation – the aviation industry has not been spared. Research purpose: The primary goal of this study was to conduct an analysis of the relationships between perceived organisational support (POS), organisational commitment and turnover intention at a selected organisation within the aviation industry. Motivation for the study: Relatively, little attention has been directed at examining employees’ POS and organisational commitment on turnover intention in the aviation sector. Research approach/design and method: A quantitative research design was used. The sample composed of employees ( N = 240) employed at an international aviation organisation, which operates in Cape Town, Brno and Istanbul. The participants were drawn using convenience sampling. Data were analysed using the Pearson correlation and multiple regression techniques. Main findings: High levels of reliability were found for the scales used in this study. Significant correlations were found among POS, organisational commitment and turnover intention. A linear regression analysis indicated that both organisational commitment and POS are significant predictors of turnover intention. Practical/managerial implications: The findings of this study suggest that POS and commitment play a significant role in reducing turnover intention. Employee support programmes should be offered as a panacea for turnover intention given the need for employee retention and commitment in this industry. Contribution/value-add: The aviation industry strives to retain employees, by investing in employees’ training and development. The contribution of the study can ensure passenger safety and avoid aircraft disasters. Perceived organisational support is likely to enhance commitment and reduce staff turnover.
  • References (42)
  • Citations (0)
📖 Papers frequently viewed together
20 Citations
2017
80 Citations
78% of Scinapse members use related papers. After signing in, all features are FREE.
References42
Newest
#1Olayemi Abdullateef Aliyu (Bay of Plenty Polytechnic)H-Index: 1
#2Munyaradzi W. Nyadzayo (Swinburne University of Technology)H-Index: 7
AbstractResearch examining ways to prevent employee turnover has observed varied and often inconsistent findings, yet this remains a challenge to many firms, particularly call centers. This study therefore examines the impact of customer relationship management (CRM) dimensions on employee job satisfaction and intention to quit. A two-step methodological approach utilizing data from the Malaysian call center industry was used. The study conducted preliminary qualitative investigations (from lite...
4 CitationsSource
#1Shashika Naotunna (Sabaragamuwa University)H-Index: 1
#2Bhadra ArachchigeH-Index: 1
Successful implementation of planned change efforts continues to be recognized as a major challenge for organizations. Following this problem, we argue the appropriateness of perceived organizational support in explaining non-managerial employees’ commitment to change. Data were collected from a sample of machine operators working in recently 5S implemented five Sri Lankan apparel organizations through a questionnaire survey. The results imply the importance of perceived organizational support b...
3 CitationsSource
#1Kyoung Yong Kim (CityU: City University of Hong Kong)H-Index: 6
#2Robert Eisenberger (UH: University of Houston)H-Index: 42
Last. Kibok Baik (College of Business Administration)H-Index: 3
view all 3 authors...
Summary Perceived organizational support (POS), involving employees' perception that the organization values their contributions and cares about their well-being, has been found to be the work experience most strongly linked to their emotional bond to the organization (affective organizational commitment, or AC). We suggest that employees' perception concerning the organization's ability to achieve its goals and objectives (perceived organizational competence, or POC) may enhance this relationsh...
36 CitationsSource
Why employees leave their organizations or companies has been a topic of interest to both researchers and managers. There is no doubt that turnover is costly; thus, it is important to understand what leads to such a phenomenon. Is it job satisfaction? Is it the lack of organizational commitment? Is it the lack of training? Is it the employees’ perceived support of both the supervisor/manager and the organization as a whole? Is it organizational climate? Is it organizational justice? This concept...
5 CitationsSource
This study aims to investigate the influence of perceived supervisor support, perceived organizational support and organizational commitment towards employees’ turnover intention. It has been discovered through previous literature that perceived supervisor support, perceived organizational support and organizational commitment are associated with employees’ turnover intention. This study collected data from 260 respondents selected from eight three-star hotels in Kota Kinabalu area. Each of the ...
8 CitationsSource
#1Abdul Rahim Zumrah (USIM: Universiti Sains Islam Malaysia)H-Index: 5
#2Stephen Boyle (Emerald Group Publishing)H-Index: 5
Purpose – The role of perceived organizational support (POS) and job satisfaction on the effectiveness of transfer of training in the workplace has begun to receive attention among recent studies. However, there is still limited understanding of how these factors may work together to affect the transfer of training. The purpose of this paper is to address this gap by exploring the relationship between POS, job satisfaction and transfer of training. Design/methodology/approach – The data of this ...
16 CitationsSource
Employees are an asset to an organisation where they could be the determinant behind organisational's success or failure in an industry. In this study, the relationship between perceived organisational support (POS), perceived supervisor support (PSS), and organisational commitment (OC) with employee's intention to stay with their current jobs were studied. For that purpose, 717 questionnaires were collected among casual dining restaurants employees in Klang Valley area and analyses Pearson corr...
8 Citations
#1Kristin L. Scott (Clemson University)H-Index: 12
#2Simon Lloyd D. Restubog (ANU: Australian National University)H-Index: 30
Last. Thomas J. Zagenczyk (Clemson University)H-Index: 22
view all 3 authors...
We conducted 2 studies of coworker dyads to test a theoretical model exploring why and under what circumstances employees are the targets of workplace exclusion. Adopting a victim precipitation perspective, we integrate belongingness and social exchange theories to propose that employees who display
46 CitationsSource
#1Rosemary Batt (Cornell University)H-Index: 26
#2Alexander J. S. Colvin (Cornell University)H-Index: 16
This study examines the relationship between alternative approaches to employment systems and quits, dismissals, and customer service, using cross-sectional, longitudinal data from nationally representative surveys of call center establishments. In results contrary to those of prior research, the antecedents and consequences of quits and dismissals are quite similar. We find that high-involvement work organization and long-term investments and inducements are associated with significantly lower ...
144 CitationsSource
#1Chris Perryer (UWA: University of Western Australia)H-Index: 6
#2Catherine Jordan (UWA: University of Western Australia)H-Index: 4
Last. Antonio Travaglione (Curtin University)H-Index: 3
view all 4 authors...
80 CitationsSource
Cited By0
Newest