Linking customer participation to service employees’ work‐to‐family enrichment: The role of job crafting and OBSE

Building on work–home resources model, we develop a conceptual model examining job crafting as the mediator between perceived customer participation and service employees’ work‐to‐family enrichment, and organization‐based self‐esteem ( OBSE ) as the moderator on this indirect relationship. Using two‐wave survey data collected from hotel service employees, we found that customer participation can enrich employees’ family role through increased...