Characteristics of organizational culture in stimulating service innovation and performance
Abstract
Purpose The purpose of this paper is to examine the influence of four organizational culture traits, consistency, cooperativeness, effectiveness and innovativeness, on radical and incremental type of service innovations, which leads to new service market performance (NSMP). Design/methodology/approach The data are collected through a cross-sectional survey of 171 bank managers in Bangladesh and analyzed through structural equation modelling...
Paper Details
Title
Characteristics of organizational culture in stimulating service innovation and performance
Published Date
Aug 16, 2019
Volume
38
Issue
2
Pages
224 - 238
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