Reconceptualization of the usefulness of a system as a multidimensional construct geared towards supporting tasks

Purpose The purpose of this paper is to develop a theory and provide empirical support for the re-conceptualization of usefulness as a multidimensional construct based on the technological roles of automation and computerization. Design/methodology/approach A non-experimental transverse design is followed. Data were gathered using a questionnaire. The participants were users of enterprise resource planning systems. The analysis technique used...