Sense-making strategies and help-seeking behaviours associated with urgent care services: a mixed-methods study

Background Policy has been focused on reducing unnecessary emergency department attendances by providing more responsive urgent care services and guiding patients to ‘the right place’. The variety of services has created a complex urgent care landscape for people to access and navigate. Objectives To describe how the public, providers and policy-makers define and make sense of urgent care; to explain how sense-making influences patients’...