Algorithmic Decision-making in the US Healthcare Industry: Good for Whom?

In this paper we present an ethnographic study undertaken at a healthcare network in the US. Our goal was to understand how healthcare organizations in the US use algorithms to improve efficiency (cost saving) and effectiveness (quality) of healthcare. Our findings illustrate that at the national level, algorithms might be detrimental to healthcare quality because they do not consider (and differentiate) contextual issues such as social and...