Published on Feb 1, 2020in International Journal of Information Management
· DOI :10.1016/j.ijinfomgt.2019.05.005
Sanjai Kumar Shukla1
Estimated H-index: 1
(IITD: Indian Institute of Technology Delhi),
Estimated H-index: 24
(IITD: Indian Institute of Technology Delhi)
Abstract The competitive advantage offered by flexibility has drawn considerable attention from the academic and practitioner community. The existing literature primarily focuses on means to achieve flexibility through information system (IS) exploitation. There is a noticeable absence of a comprehensive flexibility evaluation and implementation framework for organizations, engaged in the delivery of software products and services. This paper proposes twenty-three practices graded in six maturity levels to fill this gap. These practices will improve the understanding, evaluation, and implementation of flexibility in the organizational setting.
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