Understanding the Relationship between Trust and Satisfaction on Mobile Bank Application

Published: Jan 1, 2019
Abstract
The paper aims to study the relationship between trust and satisfaction on mobile bank applications (MBAs) based on the experience of young bank customers (YBCs). An electronic questionnaire was developed based on previous studies and was sent to YBCs. 146 complete responses were studied by utilizing, exploratory factor analysis, regression analysis, and ANOVA. The results indicate that there is a significant relationship between trust and...
Paper Details
Title
Understanding the Relationship between Trust and Satisfaction on Mobile Bank Application
Published Date
Jan 1, 2019
Journal
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