The Framing of Service Encounters

Pages: 1 - 33
Published: Jan 1, 2020
Abstract
Chapter 1 provides important background information that helps set the scene for the study by analysing a typical example of a service interaction in the shop under scrutiny and argues that to understand ‘service encounters’, one needs to go beyond the logocentric approaches of conversation analysis and interactional sociolinguistics. The chapter also supplies brief information about Persian ethnic shops and their locations in Sydney and Iranian...
Paper Details
Title
The Framing of Service Encounters
Published Date
Jan 1, 2020
Journal
Pages
1 - 33
Citation AnalysisPro
  • Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
  • Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.