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Robotic Process Automation: Systematic Literature Review

Published on Sep 1, 2019
· DOI :10.1007/978-3-030-30429-4_19
Lucija Ivančić2
Estimated H-index: 2
(University of Zagreb),
Dalia Suša Vugec3
Estimated H-index: 3
(University of Zagreb),
Vesna Bosilj Vukšić12
Estimated H-index: 12
(University of Zagreb)
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Abstract
Robotic process automation (RPA) emerges as a new technology which is focused on automation of repetitive, routine, rule-based human tasks, aiming to bring benefits to the organizations that decide to implement such software solution. Since RPA is a relatively new technology available on the market, the scientific literature on the topic is still scarce. Therefore, this paper aims to investigate how academic community defines RPA and to which extent has it been investigated in the literature in terms of the state, trends, and application of RPA. Moreover, the difference between RPA and business process management is also addressed. In order to do so, the systematic literature review (SLR) based on Web of Science and Scopus databases has been conducted. The paper provides the results of the conducted SLR on RPA providing an overview of the RPA definitions and practical usage as well as benefits of its implementation in different industries.
  • References (35)
  • Citations (1)
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References35
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#1Juergen Schmider (Pfizer)H-Index: 1
#2Krishan Kumar (Artificial Intelligence Center)H-Index: 1
Last. Patrick Caubel (Pfizer)H-Index: 6
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: Automation of pharmaceutical safety case processing represents a significant opportunity to affect the strongest cost driver for a company's overall pharmacovigilance budget. A pilot was undertaken to test the feasibility of using artificial intelligence and robotic process automation to automate processing of adverse event reports. The pilot paradigm was used to simultaneously test proposed solutions of three commercial vendors. The result confirmed the feasibility of using artificial intelli...
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#1Manfred Schmitz (Detecon)H-Index: 1
#2Christian Dietze (Detecon)H-Index: 2
Last. Christian CzarneckiH-Index: 3
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(a) Situation faced: Due to the high number of customer contacts, fault clearances, installations, and product provisioning per year, the automation level of operational processes has a significant impact on financial results, quality, and customer experience. Therefore, the telecommunications operator Deutsche Telekom (DT) has defined a digital strategy with the objectives of zero complexity and zero complaint, one touch, agility in service, and disruptive thinking. In this context, Robotic Pro...
2 CitationsSource
#1Toru Kobayashi (Nagasaki University)H-Index: 5
#2Ryota Nakashima (Nagasaki University)H-Index: 1
Last. Kenichi Arai (Nagasaki University)H-Index: 3
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We developed SNS Door Phone by making an interphone system an IoT device. We integrated SNS and QR-code recognition function with an interphone system. Thanks to connection with SNS, we can know the visit of the parcel delivery service anytime through SNS even if during going out. Thanks to introduction of QR-code recognition function, if a parcel deliveryman only showed the QR-code of the parcel in front of SNS Door Phone, the re-delivery operation information would be sent to a user automatica...
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#1Milla Ratia (TUT: Tampere University of Technology)H-Index: 1
#2Jussi Myllärniemi (TUT: Tampere University of Technology)H-Index: 5
Last. Nina Helander (TUT: Tampere University of Technology)H-Index: 9
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Organizations are applying digitalization to the constantly increasing amounts of different organizational processes [2]. The healthcare sector is also changing and actively seeking better ways to enhance performance, especially in the private healthcare sector [7]. Automation of workflow processes, e.g., Robotic Process Automation (RPA), in organizations has been emerging as a solution to this demand [3, 4]. To meet this clear demand, automation of workflow processes in organizations has been a...
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#1Abderrahmane Leshob (UQAM: Université du Québec à Montréal)H-Index: 5
#2Audrey BourgouinH-Index: 1
Last. Laurent Renard (UQAM: Université du Québec à Montréal)H-Index: 3
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Robotic Process Automation (RPA) is an emerging approach that automates repetitive human tasks using robots. For business processes, RPA refers to configuring software-based robots to do the work previously done by actors in the organizations. RPA offers many benefits including improved business efficiency, increased productivity, data security, reduced cycle time, and improved accuracy while allowing organizations to relieve their employees from repetitive and tedious tasks. However, implementi...
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#2Gero DeckerH-Index: 25
Last. Ingo Weber (UNSW: University of New South Wales)H-Index: 24
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This paper summarizes a panel discussion at the 15th International Conference on Business Process Management. The panel discussed to what extent the emergence of recent technologies including machine learning, robotic process automation, and blockchain will reduce the human factor in business process management. The panel discussion took place on 14 September, 2017, at the Universitat Politecnica de Catalunya in Barcelona, Spain. Jan Mendling served as a chair; Gero Decker, Richard Hull, Hajo Re...
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#1Ssu Chieh Lin (UMC: United Microelectronics Corporation)H-Index: 1
#2Lian Hua Shih (UMC: United Microelectronics Corporation)H-Index: 1
Last. Ji Fu Kung (UMC: United Microelectronics Corporation)H-Index: 1
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To reduce human resources in trivial and repetitive work, we come up with a method that used Robotic Process Automation (RPA) [1], which is an emerging form of business process automation technology based on the notion of software robots or artificial intelligence workers, to achieve automatically remote control equipment, such as picture shown on Figure 1. It is expected that applying this method to the factory can achieve the goal of unmanned factory.
1 Citations
#1Ning Zhang (CUFE: Central University of Finance and Economics)H-Index: 1
#2Bo Liu (CUFE: Central University of Finance and Economics)H-Index: 1
Since 2015, Robotic Process Automation (RPA), the software robot, imitate human behaviors to take complicated tasks is more and more popular in various industry. The current references are mainly concepts the case studiess that focused on the dedicated enterprise, however, less of generalization. For the goal of stepping out and going further of find the genera key factors about RPA-Business alignment, researchers will use multi-valued qualitative comparative (mvQCA) method and IT-Business align...
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#1Esko Penttinen (Aalto University)H-Index: 9
#2Henje KasslinH-Index: 1
Last. Aleksandre Asatiani (Aston University)H-Index: 4
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Recent literature has identified two main types of IT-enabled innovation and labelled them as lightweight IT and heavyweight IT. In this study, we look into robotic process automation (RPA) as lightweight IT and traditional back-end system automation as heavyweight IT and study how a case company Telco makes the choice between these two alternative ways of implementing automation. Drawing on an empirical study conducted at Telco examining two automation projects, we find support for earlier stud...
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#1Marek KulbackiH-Index: 6
#2Jakub SegenH-Index: 5
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Farmers explore the capabilities for applications of Robotic Process Automation (RPA) with image processing, pattern recognition and machine learning, so its logical to ask where best to apply this technology for maximum effect. Machines can do automated tasks better, cheaper and faster. One can use the camera from the sky and measure things on the earth especially on cropland from drones and satellites. Over time, drones have increased in capabilities and fallen in cost, and their use has great...
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