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The impact of offshoring on knowledge‐intensive services: A study of activities within service production processes

Published on Aug 1, 2019in Global Strategy Journal
· DOI :10.1002/gsj.1352
Kristin Brandl5
Estimated H-index: 5
(UVic: University of Victoria)
Abstract
  • References (90)
  • Citations (0)
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References90
Newest
#1Liena Kano (U of C: University of Calgary)H-Index: 11
#2Alain Verbeke (Vrije Universiteit Brussel)H-Index: 49
6 CitationsSource
#1Farok J. Contractor (RU: Rutgers University)H-Index: 27
#2Nicolai J. Foss (Bocconi University)H-Index: 5
Last. Somnath Lahiri (ISU: Illinois State University)H-Index: 16
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5 CitationsSource
#1Yajuan Wang (IBS: International Business School, Germany)H-Index: 1
#2Yi Liu (SJTU: Shanghai Jiao Tong University)H-Index: 1
Last. Cem Canel (UNCW: University of North Carolina at Wilmington)H-Index: 11
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Abstract Interfirm process coordination is pivotal for offshore outsourced service project success. Via knowledge-based and organizational learning view, this study explores the effectiveness of process coordination in the dyadic client-provider relationship. We investigate the influence of interactive and implicit coordination on project performance under contingencies of project modularity and complexity, which determine interfirm interdependencies from the top down and from the bottom up. The...
5 CitationsSource
#1Saouré Kouamé (U of O: University of Ottawa)H-Index: 1
#2Ann Langley (HEC Montréal)H-Index: 41
Research Summary: A common challenge among qualitative Strategy Process and Strategy‐as‐Practice scholars concerns the need to link micro‐level processes and practices to organizational‐level outcomes in order to make their research more managerially relevant. In this methodological article, we explore and evaluate different ways of addressing this challenge. We draw on a corpus of qualitative process and practice studies to develop and illustrate three micro–macro linking strategies associated ...
7 CitationsSource
#1Michael J. Mol (University of Birmingham)H-Index: 21
#2Kristin Brandl (UVic: University of Victoria)H-Index: 5
The rise of offshoring of knowledge-intensive business services (KIBS), causing a physical separation between clients and service providers in co-created services, is a major trend in practice but challenges existing theories. International business literature has addressed many types of distance that may affect (service) offshoring, such as cultural or geographic distance. However, limited emphasis has been placed on the implications of differing cognitions of individuals that produce a cogniti...
4 CitationsSource
#1Silvia Grappi (University of Modena and Reggio Emilia)H-Index: 16
#2Simona Romani (Libera Università Internazionale degli Studi Sociali Guido Carli)H-Index: 19
Last. Richard P. Bagozzi (UM: University of Michigan)H-Index: 88
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Reshoring is the company decision to relocate activities back to the home country. Our study complements the existing research in IB by adopting a demand-side perspective. We identify new, demand-based drivers for reshoring that integrate with the firm-based ones, thereby further informing the company decision process in this context. We develop a Consumer Reshoring Sentiment (CRS) scale through multiple studies conducted on consumers (total=1149) in two countries. Our findings reveal: six deman...
7 CitationsSource
#1Debmalya Mukherjee (College of Business Administration)H-Index: 16
#2Somnath Lahiri (ISU: Illinois State University)H-Index: 16
Last. Ajai S. Gaur (RU: Rutgers University)H-Index: 29
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Abstract In this paper we explicate the role of external knowledge search motives and host country context (local embeddedness) in driving different knowledge outcomes in offshoring. Drawing on the offshoring/offshore outsourcing literature, we develop a classification scheme based on different knowledge search motives (exploitation vs. exploration) and local embeddedness (low vs. deep). Utilizing this classification scheme, we discuss four important knowledge outcomes in offshoring: knowledge r...
19 CitationsSource
#1Kristin Brandl (University of Reading)H-Index: 5
#2Michael J. Mol (University of Birmingham)H-Index: 21
Last. Bent Petersen (CBS: Copenhagen Business School)H-Index: 27
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Purpose A service production system has a structure composed of task execution, agents performing tasks and a resulting service output. The purpose of this paper is to understand how such a service production system changes as a consequence of offshoring. Design/methodology/approach Drawing on practice theory, the paper investigates how offshoring leads to reconfiguration of the service production system. Through a multiple case methodology, the authors demonstrate how agents and structures inte...
5 CitationsSource
Purpose Despite increasing interest in offshoring of knowledge-intensive services, it is still undetermined as to whether the sourcing of services truly creates the anticipated value for clients. Moreover, even less is known about whether value is created for service providers in the process beyond the general service trade. This lack of knowledge is due to the challenges of capturing value creation, the unique production process of the services, and the impact of offshoring on both value creati...
6 CitationsSource
#1Lydia Bals (University of Applied Sciences, Mainz)H-Index: 14
#2Jon F. Kirchoff (ECU: East Carolina University)H-Index: 8
Last. Kai Foerstl (SPbU: Saint Petersburg State University)H-Index: 17
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The topics of reshoring and insourcing have recently become more widely discussed among operations management and international business scholars and managers, as some firms are revoking their offshoring and outsourcing decisions. This research focuses on and clarifies the decision making processes related to the two distinct, yet closely related phenomena of reshoring and insourcing. It presents a conceptual framework of all theoretically possible reshoring and insourcing decisions, illustrated...
43 CitationsSource
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