The impact of offshoring on knowledge‐intensive services: A study of activities within service production processes

Published on Aug 1, 2019in Global Strategy Journal
· DOI :10.1002/gsj.1352
Kristin Brandl5
Estimated H-index: 5
(UVic: University of Victoria)
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Abstract Interfirm process coordination is pivotal for offshore outsourced service project success. Via knowledge-based and organizational learning view, this study explores the effectiveness of process coordination in the dyadic client-provider relationship. We investigate the influence of interactive and implicit coordination on project performance under contingencies of project modularity and complexity, which determine interfirm interdependencies from the top down and from the bottom up. The...
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