User-centred web design, usability and user satisfaction: The case of online banking websites in Iran

Volume: 81, Pages: 102892 - 102892
Published: Nov 1, 2019
Abstract
The relationship of Web design attributes (personalisation, structure, navigation, layout, search and performance) and users' personal characteristics to website usability and user satisfaction was investigated among 798 online banking users in Iran. The design and usability of the evaluated websites were not satisfactory from the users' perspectives. Multivariate regression models indicated that Web layout and performance were the main...
Paper Details
Title
User-centred web design, usability and user satisfaction: The case of online banking websites in Iran
Published Date
Nov 1, 2019
Volume
81
Pages
102892 - 102892
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